SHIPPING AND DELIVERY

1 GENERAL

1.1 Jetveli, a company registered addressed at Surat 394107, India, operates and manages the website www.jetveli.com (collectively referred to as the “Jetveli Platform”). Through the Jetveli Platform, it facilitates the sale and purchase of various products, women's intimate wear including Bras, Panties, Shapewear, Activewear, Sleepwear, and other products, (“Products”) to the users of the Jetveli Platform (“User” or “Users” or “you” or “your”).

1.2 Our company offers shipping and delivery services for our Products across India. Our main goal is to provide you with the best customer experience possible. To achieve this, we have partnered with top logistics service providers who will handle your order efficiently. Our aim is to ensure that you receive the Product you have ordered from the Jetveli Platform without any hassle. We are committed to delivering the Products to you in a timely manner, making every effort to meet your expectations.

• No matter where you are in India, your Jetveli order is just a click away! We use the best logistics services to deliver your purchases quickly and efficiently.
• You can replace "Products" with specific categories or examples if relevant to your context.
• Consider adding a call to action, like "Shop now and experience the Jetveli difference!"

1.3 By utilizing the Jetveli Platform or making a purchase on it, you are acknowledging and agreeing to abide by the terms of this Policy in its original form. We strongly encourage you to carefully read and comprehend the terms of this Policy every time you visit the Jetveli Platform. If you do not consent to the terms stated in this Policy, we advise against using, accessing, or conducting any transactions on the Jetveli Platform.

• "To use Jetveli, you must agree to our Policy. Please review it each time you visit, as using our platform signifies your acceptance."

2 TERMS OF SHIPPING AND DELIVERY

• 2.5 While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
  • Logistical issues beyond our control;
  • Unsuitable weather conditions;
  • Political disruptions, strikes, employee-lockouts, etc.;
  • Acts of God such as floods, earthquakes, etc.;
  • Other unforeseeable circumstances.
  In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Jetveli Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.
• 2.6 We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.
• 2.7 Once you place an order on the Jetveli  Platform, we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Jetveli Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.
• 2.8 We shall charge the shipping and delivery fees as mentioned below from you. Shipping charges may vary based on the order value of the Product that you have added to the cart. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

  Shipping and Delivery fees shall be charged as below.

  Order value from 1/- to 300/- : Shipping & Delivery fees is Rs 50/-

  Order value from 1001/- to 20000/- : Shipping & Delivery fees is Free.

• 2.9 Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Jetveli Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.

3 CUSTOMER SUPPORT